No returns
Because our products are research materials, we don’t accept returns. Please check your order carefully before you buy.
Reporting a problem
If your order arrives damaged, incorrect or incomplete, or doesn’t arrive, email support@amino.works within 48 hours of delivery (or of the expected delivery date for a missing package). Include your order number and a description of the issue, with photos where possible. Requests made after 48 hours may not be accepted.
Refunds
Refunds are subject to approval. We review every request and will let you know whether it’s approved.
Approved refunds are issued as store credit: a code for the approved amount that you can apply at checkout on a future order. Because orders are paid in cryptocurrency, we don’t send refunds back to wallets.
