Help and contact
FAQ and contact
Answers about kits, shipping, research use and storage. Can’t find what you need? Email our team.
Contact us
Questions about an order, bulk pricing or a product?Email us and we’ll get back to you.support@amino.worksResponse time
Within 24 hoursWe reply to every email within 24 hours.Order questions
Include your order numberYou can also check order status anytime in My Account.Ordering and kits
What comes in each order?
Every product is sold as a kit of 10 sealed vials. The size you choose (for example 10mg) is the amount in each vial, and the price shown is for the full kit of 10.
How do I choose a size?
Open any product in the shop and pick a size per vial. The photo and price update to match, and the price always covers the whole 10-vial kit.
Do you offer bulk or wholesale pricing?
Yes. Email support@amino.works with the products and quantities you need and we’ll send a quote.
What payment methods do you accept?
We accept cryptocurrency, including the stablecoins USDT and USDC, through our secure payment partner NOWPayments. At checkout choose “Pay with crypto”, pick your coin and network, and send the exact amount shown. Your order is confirmed automatically once the payment arrives on the blockchain.
Shipping and tracking
How much does shipping cost?
USPS: free on every order.
FedEx overnight: $45 for the first kit plus $1 for each additional kit.
How long does shipping take?
USPS delivers within 3–5 days. FedEx is overnight delivery, and FedEx orders placed before 8 AM ship the same day.
Do you ship to PO Boxes?
No. We ship within the United States to street addresses only, so please don’t use a PO Box at checkout.
How do I track my order?
Sign in and open My Account → Orders to see the status of every order. Tracking numbers are emailed as soon as your order ships.
Can I return an order or get a refund?
We don’t accept returns. If something is wrong with your order, email support@amino.works within 48 hours of delivery with your order number and the issue. Refunds are subject to approval and are issued as store credit. See our Returns & Refunds policy.
Research use
What are your products intended for?
All Amino Works products are sold strictly for in vitro laboratory research. They are not intended for human or veterinary use, and are not drugs, food, cosmetics or supplements.
Why do I have to confirm my age and research use?
Before entering the site, every visitor confirms they are at least 21 and a qualified researcher buying for laboratory use only. Your confirmation is remembered on your device for 30 days. Read the full disclaimer.
Storage and handling
How should research compounds be stored?
Unopened lyophilized vials should be kept cool, dry and away from light. For long-term storage, refrigeration or freezing is standard practice.
